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© 2019 by Huge Holiday Homes

Terms & Conditions

Cancellation Policy

As you will already have found out co-ordinating a group of this size takes a lot of organising. A Huge Holiday Home is not like a standard hotel room or Airbnb. Late cancellations are unlikely to get re-booked. In the interests of clarity, we make it clear from the outset that you are agreeing to pay the full fee regardless.

Huge Holiday Homes reserves the right to re-let any holiday where any monies due are more than 7 days in arrears whereupon any monies paid by the Guest will be forfeit.

Insurance is commercially available should you believe it is worthwhile.
 

The Deposit

The security deposit is to cover a number of possible, but largely avoidable, outcomes including but not limited to:

damage to the property or its contents;

misuse of the recycling;

unusual level of cleaning;  

late departure from the property;

violation of any of the terms and conditions listed on the www.hugeholidayhomes.co.uk website.

 

If damage exceeded the security deposit, we would seek the additional costs from you. Security deposits or balances of security deposits are returned to you by internet transfer within 10 days of your informing us of your bank details and we would also advise of our intent to withhold any part of the security deposit, and the reasons for doing so, within the same period.

Your Holiday

Your booking entitles you to your party’s exclusive use of your chosen Huge Holiday Home, and its immediate grounds purely as a self-catering holiday venue (we do offer services for weddings, events and parties but these are subject to different conditions and, of course, rates). It is limited strictly to the number of people quoted and any non-residential guests must be agreed prior to booking.

 

Self-check-in is from 4pm on the starting day of the rental to 10am of the morning after the last night of the rental. You are entitled to use of all furnishings, furniture, kitchen equipment and heating and lighting. The property has gas central heating and mains electricity and the costs of reasonable gas and electricity usage are included in the rental. The property will have been cleaned from the previous let and all permanent beds will have been made up.

Early/Late check-in. The housekeepers have a large amount of work to do in a short space of time BUT early/late check-in MAY be available. If you do wish to take advantage of this option, we respectfully ask for a £25 donation to a local children’s sports team or primary school PTA. We hope you will support us in this local initiative.

Room Configuration

One of the features we have built into our business model that we are very proud to offer is the ability to customise the sleeping arrangements to the specific requirements of our clients. The majority of our bedrooms are flexible in that they can be provided as a super-king double bed or alternatively as a twin configuration. However, to be able to offer this service, we need the information from you in advance. This will usually include number of doubles, number of twins, use of ‘family rooms’ and numbers in ‘bunk’ rooms. You should also consider allocation of the en-suites  Room layouts are available online at www.hugeholidayhomes.co.uk which may aid you.

 

Code for entry

Please contact us the week prior for the up-to-date code for entry.

Sorry to be a pain but there are a few legal fundamentals we need to be clear on:

 

Huge Holiday Homes Conditions:  Legal preamble

 

Bookings are made and accepted only on the conditions contained within this document.

Any update to these conditions that may become necessary will be done online and will supersede those within this document.

 

This agreement is made on the basis that the property ("the Property") is to be occupied by the holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

Bookings cannot be accepted from persons under 18 years of age. Group bookings of single sex parties are not allowed unless special arrangements are made. Any pets you intend to take with you should be declared at the time of booking and checked and authorised.

No bookings are valid until confirmed in writing.

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.

The Booking Conditions will apply to all confirmed bookings, and these Website Booking Conditions supersede all previous editions.

The client shall keep the Property and all furniture, fixtures, fittings and effects in, on, or at the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found.

 

The client must report and pay to HHH the cost of any damage or breakages made during their holiday occupancy.

HHH reserves the right to make a reasonable charge where guests have contravened the strict no smoking policy or indeed any of the house-rules or terms and conditions.

 

The Holidaymakers' right to occupy the Property may be forfeited without compensation if:

There are more people or pets than declared at the time of booking;

Day guests are entertained without HHH's express permission;

Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance.


We don’t want to be party poopers or kill-joys but there are a few things we need to draw your attention to that may not have crossed your mind and a little time thinking about things now might make a huge difference later.


 

Fire Precautions:

To put your mind at ease we have a full professional fire risk assessment done annually on each of our properties. These are available for inspection on the www.hugeholidayhome.co.uk website.

 

Our alarm panel, emergency lighting, fire extinguishers, suppression systems (where applicable) are inspected by local fire companies in-line with current legislation. We are also inspected regularly by the local fire brigade.

 

Fire extinguishers are provided BUT please do not use unless absolutely necessary. Professional advice is to exit the building and leave the fire-fighting to the experts.

 

Fire doors and closers are fitted for a reason. Please don’t prop them open.
 

Fire Escapes

Everyone is going to be staying and, importantly, waking up somewhere new. Imagine then what MIGHT be the situation if rudely woken by a loud fire alarm the like-of-which many will not have experienced before. The. situation may be worsened by thick smoke! As lead tenant please ensure that ALL parents and children alike (however late they may arrive) are aware of their escape routes. Please ensure these escape routes remain clear from obstruction at all times.


 

The designated muster point is the car park well away from the property itself.

Only then should you return to the property (IF SAFE obviously) to identify the cause of the alarm.

 

There is a sensor-based fire alarm system that covers you automatically 24/7. Please locate your panel and ensure you are comfortable with its basic operation.

Ship Inn:  Lobby off the dining area

Mountain View: On the right as you enter the front door.

Bluebell: In the entry lobby.

Lombard: In the hall area at the bottom of the front stairs.

 

If the source is found and made safe only then return to the panel, use the attached key for a quarter turn to ‘activate’ the panel and press ‘silence alarms’ and then ‘reset system’.

 

Please make an entry into the system log of the activation for future reference.

 

There is a fire blanket and small extinguisher in the kitchen for localised issues but ‘safety first’ should, of course, be the watchword.

 

Please inform us immediately if any issues with safety are noticed.

 

We, of course, hope none of this ever comes in to play but it is worth EVERYONE spending a couple of minutes familiarising themselves FIRST THING than leave it to chance.

 

Wi-fi/Sky

The router is left as it is ‘out of the box’ as is the sky box so be aware that the parental controls may not be exactly as you might have at home.

 

Responsibility for Children/Special Needs

Your children are still your responsibility. We provide a ‘standard’ let property. YOU need to ensure that you bring any other safety equipment you require for your requirements. While we can provide limited numbers of stair gates, highchairs and travel cots the safety of your children remains YOUR responsibility at ALL times. If you take out the HOT TUB option then this message is even MORE important.

 

Respect

You are coming into a tight local community who very kindly welcome us into THEIR world. Please respect this gift. I am sure I don’t need to go into intricate detail but Noise, Litter, and general decency are high on the list.

 

Noise

This is where we receive most complaints. You have chosen to stay in a property right in the centre of a thriving village community. This property is PART of that community and they do us a great service letting us share in it. There are domestic properties with ordinary families trying to sleep and while they welcome visitors with all the warmth we have come to love they do, quite rightly, take issue with parties that are too loud, go on too long. I ask you to please observe a ‘curfew’ of noise from 10pm weekdays and 11pm weekends. Normal levels of noise INSIDE with windows closed in fine. Please be aware that even a ‘quiet conversation’ while outside (usually having a cigarette) will carry for hundreds of yards in the still night air. I please ask you to police yourselves in this important matter for the good of all. Please keep to designated smoking areas.

 

If complaints are made then we reserve the right to withhold the deposit and donate it to the PTA of the local primary school or to local kid’s sports teams as an apology to the community. I hope you will support us in this initiative.


Cleanliness

LEAVE IT AS YOU WOULD WISH TO FIND IT.

Huge Holiday Homes are let on the basis that they and their contents are left by you on departure in the same condition as you expect to find them when you arrive

It is expected that all cutlery, crockery and kitchen utensils are left clean and put away where you found them on arrival. Dish washers should be left empty. BBQs provided on the terrace should be left clean after use. Rubbish should be separated into the appropriate ‘General’ and ‘Recycling’ bins.

We ask that you close all windows and turn heating thermostats down prior to departure.

 

If we have agreed at time of booking that you can take pets, out of respect for future clients who may not be as keen on our furry friends, it is a condition that they do not get on the soft furnishings and that they only use kitchenware and utensils that you have brought with you.

Recycling

This is the only planet we have and it isn’t difficult – it’s the same as you have at home so let’s do it when we are away please. I (quite rightly) get fined when it’s not done plus it’s a headache for the NEXT group when it isn’t taken so it’s a £250 charge if the council/waste management company report an issue. Sorry to moan but, frankly, I agree with them!


 

Hot Tub (if applicable)

We ensure the hot tub is good to go one day one but please ensure everyone showers before use or else the tub WILL end up like a bowl of soup. Should this occur and you need the tub treated and re-filled there will be a further £99 charge payable for each occurrence.

Problems and complaints

If you have any issues please contact us AS SOON AS POSSIBLE. We are committed to doing everything we can to make your stay absolutely fabulous HOWEVER we cannot address issues we are unaware of and short thrift will be given if complaints are made AFTER a stay. We have limited time to address issues that may have been reported by the prior group upon leaving so in normal circumstances we will make EVERY effort to work with you while scheduling necessary works we do reserve the right to address issues in the timeliest manner regardless if necessary. HHH or their appointed representative shall be allowed access to the Property at any reasonable time during any holiday occupancy. In no circumstances will compensation be considered when the Holidaymakers have denied HHH the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday.

Pet Policy

Huge Holiday Homes is a family-oriented business. We understand that our fury friends are part of those families. We are therefore happy to accept a ‘reasonable’ number of mature dogs by prior arrangement.

We respectfully ask dog-owners to observe the following (failure to do so may result in you being asked to leave without compensation):

Dogs must be under strict control at all times while in or at the Property;

Any fouling must be cleared up without delay;

The dog owner must bring the dog's bed or basket plus water and food bowls;

At NO time must kitchen and crockery items meant for guest use be used for pets;

Dogs MUST NOT be left alone in or at the Property or elsewhere at any time;

Dogs MUST NOT lie on beds or furnishings, and hair must be well cleared up before departing;

Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so will incur subsequent charges

Any damage (which must be reported to the Owner immediately) or excessive cleaning that may incur an additional charge, will be at the Owner's discretion.


Unavailability of Property

In the event of the Property becoming unavailable do to ‘act of god’ occurrences such as fire or flood, HHH will endeavour to provide the Guest with suitable alternative accommodation or will refund all monies paid, or a proportion in the case of curtailment. HHH cannot, however, pay any compensation or expenses as a consequence of such an event.

Emergency Contacts can be found Here.

ONE LAST REQUEST. We have recently been asked by the fire service (as part of our license conditions) to keep records of ALL guests at our property at any time. While we feel this demand is somewhat draconian, we don’t have a choice. Going forward we will need names provided by e-mail but we are going to be putting a ‘members area’ onto the website where guests can register themselves at their leisure which will hopefully help the situation. We will also be requesting guests confirm they have read and understood the terms and conditions. I can only apologise for the inconvenience for the demands this ever more safety-conscious world demands of us

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